Wesgar recently reached out to its client base with an online questionnaire to discover how they ranked, and the results are positive, with over 93% ready to recommend Wesgar’s sheet metal, machining, and bus bar fabricating services. The questionnaire was designed to identify how the company can better serve its client base and forms part of Wesgar’s commitment to delivering service excellence, and its dedication to continuous improvement across all aspects of the business.
“It’s very important to us to deliver on our promises to our clients. I’ll be following up personally with all respondents, to thank them, and address any concerns—no matter how minor,” says Harley Cross, Director of Sales at Wesgar. “Wesgar’s reputation is built on our ability to identify challenges and provide innovative solutions. We pride ourselves on building strong relationships with every client.”
Across the board, clients reported that Wesgar tipped the scale to excellence in all categories, including product quality, on-time deliveries, communications, and supply chain management solutions. All clients ranked Wesgar highly in its ability to resolve client issues effectively, and when asked how the company can improve its services, most all respondents are satisfied, and some provided excellent suggestions Wesgar can take forward.
As Wesgar actively tackles the high-priority global challenge of contributing positively to sustaining our environment, one question addressed in the questionnaire was the importance of sustainable practices to preserve our planet. This is of particular importance to Wesgar as the company strives to take action to protect our environment, keep it safe for future generations, and work alongside like-minded companies. All respondents agreed on its importance, and many clients reported that acting responsibly to protect our environment is critical for all businesses.
“We are delighted with the responses from our clients and committed to remain the largest fabricator of high-mix, variable-volume complex products in Western Canada and the Pacific Northwest,” says Harley Cross.